Shipping & Handling – SDOT Instruments

At SDOT Instruments, we take great care in making sure every order is prepared and delivered with accuracy and safety. The details below explain how we handle shipments from the moment you place your order until it reaches your doorstep.

📦 Order Fulfillment

• Orders are usually prepared within 1–2 working days after payment is verified.
• Once packed and dispatched, you will receive a notification with all shipment details.
• Incorrect addresses or incomplete contact information may result in delays, so please double-check before confirming your purchase.

🚚 Delivery Options & Estimated Time

We work with trusted courier partners to ensure dependable delivery:

· Regular Delivery: 4–8 working days
· Priority Delivery: 2–4 working days (where available)

Delivery times depend on your region and courier conditions.

💲 Shipping Charges

• Shipping cost is calculated automatically at checkout based on the weight, size, and destination of your order.
• Delivery charges are non-refundable, even if an item is returned or exchanged.

📦 Packaging & Product Safety

• Every item is packed using durable materials to ensure it arrives in excellent condition.
• Sensitive or delicate products receive extra protective packaging.
• In case of large or high-value shipments, additional precautions may be applied.

📍 Track Your Order

Once your parcel is dispatched, you’ll receive a tracking ID via email or SMS.
This ID can be used anytime to monitor shipment status until it is delivered.

⚠️ Delivery Problems

If your parcel does not arrive within the expected time or arrives damaged:

1. Review your tracking details.
2. Contact the courier directly for quick updates.
3. If you still face issues, reach out to us at info@sdotinstruments.com and we’ll assist you with the resolution.

🌍 International Orders

• International shipping times differ based on country and customs clearance.
• Any import duties, customs fees, or foreign taxes are the responsibility of the customer.

Need Assistance?

For questions related to delivery or order handling, contact our support team at:
📧 info@sdotinstruments.com