Return & Refund
15 Days Refund
Customers can contact us within 15 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at info@sdotinstruments.com.
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 15 days of receiving the product to request a return. Our Customer Service team will approve your return and give you our return address. All return shipping fees are at customers’ own expense.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved Original purchase price will refund.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
| Compensation time-frame For returned items, we will need 3-5 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below: PayPal account refunds: Up to 48 hours Credit card refunds: Between 7-14 business days Bank Transfer: Between 7-14 business days |
| Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours. |